Whether using our product or not, Customer Problem Stack Ranking is the best approach I've ever come across for validating ideas, writing good value propositions and prioritizing your roadmap. It helps founders figure out what their target customers' most important problems are using a super simple framework: https://www.opinionx.co/blog/cus...
@dlabs we've done Customer Problem Stack Ranking workshops and given premium-tier OpinionX discount codes to accelerators like Startup Boost, Lenny's PM Community and F6S.
Definitely something we're keen to partner with people on! Feel free to drop me an email if you want to chat about it :) daniel (at) opinionx (dot) co
I'm putting together a long list of all the software we used with pros/cons/alternatives, if some of you are interested ping me or upvote to show interest so we will make it public and crowdsourced! otherwise, the one app I'm recommending founders lately is Lyfpit the social media automation app (disclaimer I'm one of the founders) as we are giving a free license to early adopter so it's a deal worth taking!
During my days as a startup founder, I had to constantly write emails to our customers to help them with their queries. Things soon got complicated, when we got the attention of our target audience and people started contacting us over the phone, email, chat, message, and more.
I’m sure, a lot of founders have to go through a similar process. I would recommend ProProfs Help Desk (https://www.proprofsdesk.com/) as a must-have customer service tool. You can capture customer requests and issues from multiple channels and resolve them at the earliest. Good luck to all the entrepreneurs around!