What's the one thing you dislike about chatbots?

@krupa_bhagat @srama79 Tottally agree. At current technology stage, best chatbots are the ones that are monitored and that a human takes over when the chatbot does not understands

@chnsydney Thanks for pinging me @chnsydney, this is an interesting conversation, looking forward to finding out what people don't like about chatbots :3

@bastien_botella1 the first one is interesting, @krupa_bhagat doesn't like generic answers

@bastien_botella1 @chnsydney Hey! I've never found chatbots helpful if I'm trying to navigate through a site to find specific content. The chatbots that are monitored are still better as an actual person takes over at some point.

@chnsydney @krupa_bhagat Well to be honest, chatbots are like pretty much any other interfaces, they can be very useful in some situations, and absolutely useless in others. For instance, my company (Clevy.io) sells chatbots to large companies for internal use, these chatbots answer generic questions and people gain time because they don't need to search through endless faq to find informations abd get it from the chatbot 90% of the time. On the other hand there are a bunch of chabots we refuse to develop as we know they wouldn't be great and it'd be frustrating for the user down the line. Also, while giving a personality to a chatbot is imo a good practice, it is quite a bad idea to get the chatbot to pretend it's a human, because it is not. People tend to forget that chatbots exist for very specific use cases and are not meant to replace websites, they're just an other interface that sometimes is suitable to a usage, sometimes is not.

@chnsydney @bastien_botella1 Thanks for your response. I totally agree with you. Chatbots can be very useful in certain situations as you mentioned. I guess it also depends on how it has been made to function on different sites.

@arko_ganguli1 Intrusive chatbots are the worst. They tend to be quite distracting if you are reading through some content.

@sashimiblade I couldn't agree more, we often tend to forget that technology is meant to serve a purpose rather than itself

@cica_laure_mbappe How true...its a wedding, an experience. I wish there were more human interactions delivering these experiences. They might make it a bit more fun and help realize value, than these intrusive chatbots

@edita Even the 'talk to a real person' option takes forever. The standard response times on these chatbots are not quick enough to solve an end-users queries.

@edita 100%, there should be a visible option to talk to a real person.

@artkhromov food delivery apps using chatbots is where I've faced this issue the most. You literally have to explain an issue multiple times. Even the customer support agent behind the bot keeps switching and you have to explain the issue to a new agent all over again.

@krupa_bhagat agree, and it's hard to tell whether they're humans themselves or another, fancier bots (support agents)

@artkhromov SO TRUE

@artkhromov AGREED!!

@akash_ambade1 I agree with you! A quick access to the support team is honestly the easiest way to solve a query.