What's the one thing you dislike about chatbots?

Krupa Bhagat
43 replies
For me, it's the generic answers. If I'm using online chat on my University's Library page it gives me extremely generic answers which don't lead anywhere or help with the problem.

Replies

@krupa_bhagat Chatbots are great to enable content discovery ... Chatbots initiated automatically, later manned by people behind help move the conversation forward. But chatbots fail when the product is a experience one and the chatbot becomes an additional layer of impersonal interaction .. some top of mind thoughts!
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Building on web3
@krupa_bhagat @srama79 Tottally agree. At current technology stage, best chatbots are the ones that are monitored and that a human takes over when the chatbot does not understands
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Productivity via single purpose channels
this is a discussion where @bastien_botella1 should take part !
Co-founder @ Clevy.io - CSML.dev
@chnsydney Thanks for pinging me @chnsydney, this is an interesting conversation, looking forward to finding out what people don't like about chatbots :3
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Productivity via single purpose channels
@bastien_botella1 the first one is interesting, @krupa_bhagat doesn't like generic answers
MBA in Marketing & Management.
@bastien_botella1 @chnsydney Hey! I've never found chatbots helpful if I'm trying to navigate through a site to find specific content. The chatbots that are monitored are still better as an actual person takes over at some point.
Co-founder @ Clevy.io - CSML.dev
@chnsydney @krupa_bhagat Well to be honest, chatbots are like pretty much any other interfaces, they can be very useful in some situations, and absolutely useless in others. For instance, my company (Clevy.io) sells chatbots to large companies for internal use, these chatbots answer generic questions and people gain time because they don't need to search through endless faq to find informations abd get it from the chatbot 90% of the time. On the other hand there are a bunch of chabots we refuse to develop as we know they wouldn't be great and it'd be frustrating for the user down the line. Also, while giving a personality to a chatbot is imo a good practice, it is quite a bad idea to get the chatbot to pretend it's a human, because it is not. People tend to forget that chatbots exist for very specific use cases and are not meant to replace websites, they're just an other interface that sometimes is suitable to a usage, sometimes is not.
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MBA in Marketing & Management.
@chnsydney @bastien_botella1 Thanks for your response. I totally agree with you. Chatbots can be very useful in certain situations as you mentioned. I guess it also depends on how it has been made to function on different sites.
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Febo time manager
They pretend that they are humans
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Co-Founder of Legitify
the typical user experience of a chatbot is a popup, which is extremely annoying to say the list. More often than not I close the website with an intrusive chat bot functionality
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MBA in Marketing & Management.
@arko_ganguli1 Intrusive chatbots are the worst. They tend to be quite distracting if you are reading through some content.
Engineer launching Truffle.bot
Honestly, the generic nature of the chatbot is annoying. They should be more purpose-built, because I don't think the AI is really good enough yet for a generic solution that replaces a human.
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Co-founder @ Clevy.io - CSML.dev
@sashimiblade I couldn't agree more, we often tend to forget that technology is meant to serve a purpose rather than itself
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Creative director at Beam.gg
When the option I need is "hidden" behind multiple replies. I like when I can simply type what I need and it gives me what I'm looking for.
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Professional freelancer
That they are not humans but pretending as they are & chatbots are stupid
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They keep popping up even when I don't need help.
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Build quality relationships
How fake they sound
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Plant lover 🌿
I use an app to plan my wedding, and the bot keeps on sending me the same message every day, even if I disable it or answer that I don't need help, it comes back every time I log in. The bot automation spams the user experience and needs to be implemented carefully.
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@cica_laure_mbappe How true...its a wedding, an experience. I wish there were more human interactions delivering these experiences. They might make it a bit more fun and help realize value, than these intrusive chatbots
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CPO @Leadcamp
It takes ages to get to what you need, I always look for a "hidden" option that says "talk to a real person"
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MBA in Marketing & Management.
@edita Even the 'talk to a real person' option takes forever. The standard response times on these chatbots are not quick enough to solve an end-users queries.
Embedded analytics @ Cumul.io
@edita 100%, there should be a visible option to talk to a real person.
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I thought I was crazy when I felt talking to people, and closing a conversation in 5 mins, is easier than the many queries that I need to answer before even a real person pops-up ... I wish websites understand human behavior better. If someone is staying on your website for a few minutes, is engaged, but is not converting, isnt it a state of intent, that needs to converted? .. I wish there was a popup at that point, giving me the option to audio/video chat with a real person who can help close it for me..
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Founder of Siren Aerospace
They forget context of your conversation after, lets say 2 or 4 replies You can't reference what you've already said – only type it once again
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MBA in Marketing & Management.
@artkhromov food delivery apps using chatbots is where I've faced this issue the most. You literally have to explain an issue multiple times. Even the customer support agent behind the bot keeps switching and you have to explain the issue to a new agent all over again.
Founder of Siren Aerospace
@krupa_bhagat agree, and it's hard to tell whether they're humans themselves or another, fancier bots (support agents)
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Writer on the hunt 24/7
MBA in Marketing & Management.
Try to be a rainbow in someone’s cloud
Some can be really unhelpful and time wasting
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Building VC Deals
When they are simple but still pretend to be a human. I'd rather just have it be obvious that it's a bot!
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It has to be the loop they keep the user in, no matter what your actual query is. Since they are trained to observe keywords and come up with Knowledge base. But most times, a quick access to support team helps to save a lot of time
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MBA in Marketing & Management.
@akash_ambade1 I agree with you! A quick access to the support team is honestly the easiest way to solve a query.
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Growth Marketing Manager at Storyly ⚡️
@krupa_bhagat sometimes you have to repeat your request again and again without any results at the end. But they are fast, and it's a big plus 😎
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AI Product Manager
Too much friction when communicating with them and looking for an answer.
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@krupa_bhagat Yup, wish we had a way to connect customers directly to support representatives over 1-way video, where we can get a conversation closed in no time. @ Gumstack we are looking to solve for this issue, by allowing companies to bring up 1-click video, based on where they are in the customer journey and route these calls appropriately. Let us say, you have premium customers, above a particular revenue threshold. You would want to deliver hypercare to them. We can help bring up a 1-click video connect, solving issues easily, delivering much needed customer delight
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Spanish woman living in México...
Very interesting to read ... thanks for sharing all this info!
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