What's the best way to structure internal documentation?

Oliver McQuitty
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We're currently looking to write out some internal documentation / knowledge base for our app to help our Operations and Customer Success teams. Basically trying to avoid the "What's the process with X feature or Y process?" question being asked and also building out a single source of truth on what each part of our app does. We have a lot of complex processes and various internal tools. Doing this from a product management perspective but engineering input also helpful 👋

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Use Confluence, it's an amazingly convenient solution.
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