What methods do you use to collect feedback for your product?

Question

PM Optimizer · Accepted Answer

I'm using a few methods:

Customer calls 
Feedback survey from newly registered users
Discord community
Public roadmap
G2 reviews

The best ones are simple surveys and customer calls but we have a lot of users so it depends on which stage is your product in. Are you just starting?

Answer

It should be used whenever a new feature is introduced, whether it's a little button or a major overhaul, because it allows us to poll users at precisely the right time. Due to our wide user base, the best strategies will change as your product develops. Where did you start?

Answer

Simple surveys and client calls are great, however we have a lot of consumers, so it depends on your product's development. Beginning?

Jerryton · Answer

@pm_optimizer we are trying to collect G2 reviews as well, collecting reviews in G2 helps us know our customer better at the same time we can rank better and collect some fancy badges 😁

Sungtae Lee · Answer

Here is an article about this topic: https://sujanpatel.com/saas/cust... FYI, sujan patel(https://www.linkedin.com/in/suja...) is a co-founder of Mailshake (Mailshake's estimated annual revenue is currently $2.2M per year. : https://growjo.com/company/Mails...) Hope this helps!

PM Optimizer · Answer

@jerryton_surya1 The best way is to use Zapier and send it to Productboard for insights :))

Sneha Saigal · Answer

1:1 interviews

Mohcine Heddi · Answer

By getting text or video testimonials

Answer

We eat our own dog food at Eyelet.io and we use our Eyelet Bots to collect it.

Since we can target specific events to ask questions from our users, we use it on every new feature we release, regardless if it's a simple extra button or a major new component.

Ongro · Answer

There is a range of methods to gather feedback, including user interviews, surveys, A/B testing, social media monitoring, and customer support interactions. 
We also leverage product analytics to gain insights into how users are interacting with our product and where they may be encountering issues.

🔨 Travis Page 🔨 · Answer

NPS

Shrilatha Shripathi · Answer

1:1 Interviews will give you the answers for questions and also its easy for you to understand your user and their future needs.

What methods do you use to collect feedback for your product?

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