What is the top reason why users don't use a product?
Sushil Sharma
13 replies
In my opinion, design plays a big role. If the product is not user-friendly and attractive no user can use it for a long time.
Replies
Animesh Koratana@akoratana
Bugs! 88% of users bounce as soon as they encounter a bug. In fact, only 3% of users will report the bug, meaning that 97% of users who experience a bug in a product are stuck in their tracks - this is the major contributor to customer churn in our experience. We actually wrote a bit about this in our blog: https://www.playerzero.app/post/... if you're interested in learning more! @sushil_sharma2
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Poor Execution
When they get fed up or there is no improvement happening
They don't understand the product. I've seen some tools with improper documentation and chaotic dashboards. I didn't understand how to use the tool. On top of that, if the support is unresponsive, I would straightaway delete my account.
Bugs.
Looks untrustworthy/scammy.
Pricey.
No free trial.
Fees that are billed annually.
its basic i know... but if a product doesnt solve a problem i have or doesnt make my life easy... i aint buying...
Lags, bugs etc!
If the product does nothing to me or doesn't seem to solve any problems I have, I most likely won't use it. Agreed with some comments below; bugs, fees that are billed yearly, or multiple steps to sign up etc.