What is the Future of Cross-Channel Customer Experience & Messaging?

Customer Experience is everything right now. It is overtaking product and pricing as a key brand differentiator. Digital-savvy consumers are interacting with businesses across different messaging channels and expect a consistent experience and instant, personalized responses to their questions. Zendesk data shows a 50% surge in messaging-based support tickets over the last ten months. This points to the increasing role of Conversational AI as companies try to create a seamless omnichannel experience to forge meaningful customer connections. Watch this session to learn and adopt the best practices for delivering a world-class customer experience. Register Now! https://www.haptik.ai/resources/...