What is the effort of being Customer Centric?
Batuhan Cebi
5 replies
Customer centricity comes with its efforts. When someone gives you product feedback, they want to stay up-to-date. Or they will not give another one, unfortunately 🥲
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Merve Cankiz Coruh@mervecankizcoruh
great question!
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Great Update 🚀🚀
As a Product Manager of Producter, I would answer that being customer-centric requires a significant amount of effort and dedication.
To be truly customer-centric, a company must make a conscious effort to listen to its customers, gather feedback, and use that feedback to drive decisions. This involves conducting market research, gathering customer feedback through surveys and other means, and analyzing that feedback to identify areas where improvements can be made.
It also requires a willingness to be flexible and adapt to changing customer needs and preferences. This means continually monitoring the market and being open to new ideas and approaches that can help improve the customer experience.
Ultimately, being customer-centric is not a one-time effort, but an ongoing commitment that requires a company to constantly listen, learn, and evolve in response to changing customer needs and expectations.