What is the best way to build rapport with a potential client during a video call?

Question

Dmitriy Pegov · Accepted Answer

Positive attitude, honesty and openness. No boast.

Sergey Firkin · Answer

Just don't be a jerk.

John Cox · Answer

I think professionalism is a must but also honesty. I hate BS on video calls, I much prefer someone to be totally honest. Even if they say, look we are in beta phase right now but we are looking to implement x etc....

Tanay from Stacks · Answer

Know about what's going on with their life, work, family, etc. Today, it is easier to do social engineering to identify who is doing what. Use that. In the first few minutes of the call, ask questions about work, relate with what's happening outside with their work/family/life, etc. Spend 5 minutes talking about nonwork-related things. Next 10 minutes you want to understand your potential client - ask questions. Once you do these, your remaining 15 minutes or 30 minutes become very productive.

Anna Vasilenko · Answer

I think the most important thing is to be kind and positive.

Debra Henderson · Answer

The best way to build rapport with a potential client during a video call is to maintain eye contact by looking into the camera, actively listen and respond thoughtfully to their concerns, display genuine enthusiasm for their needs, use their name to create a personal connection, employ open body language to convey engagement, and prepare in advance by researching their company and industry to foster a meaningful and focused conversation.

Nikos Dritsakos · Answer

Talk to them like you would anyone else and don’t think about selling them at all. Shift topics until you find common ground over something you can both talk forever about.

Akanksha Singh · Answer

@tanaylakhani Absolutely, you've nailed it! Taking the time to genuinely understand your potential client's interests, work, and personal life can create a strong foundation for building rapport.

It's about creating a balance between personal connection and business discussions to ensure a productive and meaningful video call.

Answer

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Akanksha Singh · Answer

Building rapport during a video call is all about making a genuine connection.

Starting by being a good listener and showing interest in their needs. Maintaining eye contact, smiling, and using their name to make it feel more personal.

Sharing relevant experiences and stories to find common ground. And not forgetting to be empathetic and understanding toward their challenges.

This will help create a strong foundation for a productive client relationship.

What do you think?

Raghu Raji · Answer

Do you want to develop a own video app? WebRTC is one the best opensource and develop your own video chat app for your communication purpose. I would like to suggested few WebRTC players for your glance. 1. MirrorFly 2. Sendbird 3. Getstream

Anthony Coleman · Answer

Start with a brief personal connection, maybe comment on something in their background or a shared interest. Keep the conversation focused, actively listen, and ask relevant questions about their needs and pain points.

What is the best way to build rapport with a potential client during a video call?

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