Just lunched a product, and is wondering what is the best way to collecting feedback?
Chel Chen
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Pratham Nandha@prathamnandha
Directly message users
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@prathamnandha @chenx552 Building direct connections with users is effective, and one successful approach is to write emails with a friendly and approachable tone as if you're talking to a friend. This personal touch often yields a higher response rate, typically ranging from 25% to 40%. Additionally, offering a gift card incentive can further boost your results.
Our launch we performed yesterday showed us that it is important to respond to users in comments, ask for their feedback and advices and opinions.
@asaskevich congratulation again Aliaksei, thank you again, I think i will start reaching out to our users.
Since I am new here, my advice based on my own experience - it's always better to ask for feedback rather than waiting for it to come to you. Just be clear about what you're looking for and encourage users to share their thoughts with you.
Reach out to your customers personally and ask for their feedback. This will help creating a stronger bond with your customers and will give you good pointers on how to better your product :)
You can also design a quick form on typeform and share it with your users
@mirena_vasileva Ummm, survey might be a good idea, but i think I will start with reaching out directly first.
The best way how I collect feedback is-
Rank 1: Using analytics tools like Ms Clarity, Hotjar, etc it shows how users interact with the website
Rank 2: A few folks who comment on your product updates on social media channels. DM them, they would be more than happy to share their feedback
Rank 3: Look at what people are talking about you on social media. DM them!
@chenx552 There are some great answers here, and I'd like to share a tool that we find helpful in gathering user insights. Sometimes, users may not explicitly share their ideas or provide feedback, so it's beneficial to have tools that passively collect user behavior data. One tool we use is HotJar, which records users' movements and click actions on both web and mobile platforms. Once enough data is collected, it automatically generates a heat map that reveals what captures user attention and which parts of the landing page they engage with. The best part is that it's a passive tool, and you can even replay each user's journey on your website in detail. This provides a first-person perspective, giving you valuable insights from a user's point of view.