How often do you talk to your users?
Jakob Engelhardt
12 replies
The most underrated task for anyone who wants to develop products that people love is talking to their users. Now the question: How often do you talk to your users? Daily, weekly, bi-weekly, monthly or never?
Let me know :)
Replies
Salar Davari@salar__davari
Everyday. We collect their previous feedback ( mainly through social media) to learn how to improve our product.
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@salar__davari nice! where do you collect this feedback?
Engaging with users is a crucial part of my weekly routine; I make it a point to have conversations with them at least twice a week. These discussions are invaluable for gaining direct feedback and understanding their needs more deeply.
@ryan_motiff when you talk to your users, is it more exploratory or are you following a script to understand something specific?
It really depends on the project here. Systematically, twice a week I communicate with clients, on our reporting, making edits and tracking progress.
Also every time there is a request from a client.
@max_yurevich_itmh very nice, I agree, it really depends on the project. How do you usually recruit your interviewees?
Engaging with users is pivotal for us, so we make it a point to have conversations at least once a week. This consistent feedback loop helps us stay aligned with their needs and expectations.
Daily because we have to collect all the previous feedback.
Bi weekly
I'm counting social media as talking - but we're capturing feedback everyday! We put it into a big gallery on Notion (on our company internal landing page) - so you can't ignore it!