How important is customer feedback when building a new feature?

Ashley Cheng
5 replies
Please be tangible... i know it's very important, but is it the most important? or what comes before it?

Replies

Misha Krunic
In my case for my latest project, BotMeNot , it's crucial. I'm still in the beta testing phase and I can't keep properly developing without real people coming to test my product and giving me honest feedback. It's hard to find a replacement for genuine feedback because customers don't approach the product the same way as developers do. I think it's impossible (or extremely difficult) to predict all use cases and customer behaviour before actually real people give you feedback.
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Klajkó Dóra
organizational psychologist, agile OD
It is obviously important, but the most innovative products offer something the user didn’t even think they needed. I think the real behaviour of customers gives more information about their needs than concrete feedbacks from them.
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Waqar Wasti
Product Manager @ SaaStock
Extremely important But, one thing Ive learnt is that what people say and what people do can be two very different things. So, its always good to look at the data/ usuage Hope this was useful :) Waq
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Luka Kankaras
Obsessed with SaaS products, CX & Sales
@klajko_dora, exactly, "If I had asked people what they wanted, they would have said faster horses" :)))
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Klajkó Dóra
organizational psychologist, agile OD