How do you keep your users close and engaged?
Claudiu Cogalniceanu
11 replies
I recently added a Slack support group for all Sentrya users. I’ll get notified immediately of any questions, and I think it’s a great work to stay close to everyone.
I’m sure it’ll pay off in the long run.
What strategies are you employing in order to build and keep a close relationship with your users?
Replies
Ryan Zhang@ryan_motiff
Engaging users effectively requires a blend of personalization and consistent value addition. Tailoring content and interactions to meet their unique needs and preferences can create a more connected and loyal user base.
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We engaged through Google Meet
Launching soon!
there are 2 ways to engage a user: 1. Tremendous Value 2. Fear ( of missing out ) i advise the First one
We have been using Slack as well. We encourage our users to join our Slack community to get feedback and support.
Giving them something to look out for
Talking to them, asking what problems they face and how we can solve them. Making this over a long-term we create meaningful customer relationships + actually build a product that our customers love!
slack is a good idea. i'm thinking of setting up a discord, but that takes a lot of time 🤔
On WhatsApp, you can also create a community. It seems good so far
@lili_pentek thought about whatsapp as well, but with the data protection issues Meta had in the last few years, I thought it’ll be better to stay away (at least for now)