How do you Handle Churn in SaaS?

Question

Looking for ideas apart from personalized email automation.

Julie John · Accepted Answer

Here you go https://www.subscriptionflow.com...

Kaveen Molligoda · Answer

Depends on your product and audience, but here are few things you can consider,

1. Mandatory feedback options to identify the "Why"
2. Price - Give offers/value to the subscription during the churn process
3. Product - Priority support options through a CSM/ optimisation call, Get feedback on the UX.
4. Competition - Identify who you're losing the most to and check their value proposition to improve your process/products
5. Re-look at the churn process

Hope this helps!

Rhea Reanoga · Answer

@bijal_dave feel free to connect with me on LinkedIn: https://www.linkedin.com/in/rhea... I'll help you further with this!

bijal dave · Answer

@rhea_reanoga Sure!

Nayab Aman · Answer

communication with the customers is the panacea to churn.

How do you Handle Churn in SaaS?

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