Do you find it harder to obtain or retain customers?

Question

In contemplating plans for 2024, I wanted to reach out to the community here to ask whether gaining new customers or keeping existing customers is easier or harder, and why you find that is for you/your product!

For me, retention is definitely the bigger issue - ensuring that customers understand how best to use my product is the main thing I want to work on related to this in 2024.

What do you think?

Thanks, PH Community! ✨

Igor Lysenko · Accepted Answer

It's always harder to retain customers.

Mehul Fanawala · Answer

Retention is the biggest issue and we at The Clueless Company help B2B SaaS businesses reduce the churn.

Do you find it harder to obtain or retain customers?

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