What is your worst customer service experience?

Cole Kemmerer
11 replies
Hello fellow Makers! I’d love to hear about your worst customer experiences over the years. Use this thread to blow off some steam about customer service and feel better reading others’ stories!

Replies

Founder of askneo.io
I had to wait 2h on the phone with an airline company to get a refund and in the end they hanged up lol...
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It can always be simpler
Similar experience with the local cable company fixing an unreliable Internet connection ... who has that type of uninterrupted time during work hours? smh
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Founder of askneo.io
Hahaha that's crazy. I hear you man!
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Exploring Psychology @ Psych.email
Just yesterday, I wanted to do reinsurance of my 2-wheeler. I checked on google maps and it said their office is open till 7, all week. I went to their place on saturday, only to find that they are closed on Saturdays and sundays (which the adjacent other shops told me). On Monday, I called them on their 2 landline numbers (which i found on google maps + their official site). No one picked the call on either of them. There was 1 phone number which was also mentioned, which on calling turned out to didn't even exist! wtf! I got so annoyed, I decided to send an email. I sent the email to their support email ID which was on yahoo btw. Few seconds later, I got an email that said "Mail ID doesn't exist, Delivery failed". Maaann, what's wrong with them, messed me up.
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@realdesigntack Wow! That is awful customer service
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Exploring Psychology @ Psych.email
@cole_kemmerer I know, right! I feel like sending an email to the CEO about it.
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@realdesigntack Hopefully the email exists....
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Exploring Psychology @ Psych.email
@cole_kemmerer It should. After all the the company is one of the biggest manufacturer.
Oh I have heaps. The two that come to mind are back when I was dating, I signed up for a site that ran out of real humans and started showing me fake accounts plus dubious ones from another city in spite of my location preferences being set to only my city. So I try to cancel and they then tell me that in order to do so, they need *a handwritten signature* and they wanted it faxes to an international number. I thought “are you f’ing crazy?”. The next one was an internet company. I lived in a place with fiber to the home, it had some exposed glass and I accidentally broke the fiber. I tried getting them to send a contractor out to repair the cable but they never did and every time I tried — multiple emails, tweets and calls with immense waiting times— I always got through to someone who kept saying “looks fine at our end” and never booked the technician! I had a proper comms company take over the connection and they immediately sent the tech around to fix it.
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@jasonology Haha these stories are crazy! I can't believe they started showing fake accounts