B2B SaaS Founders/PMs - how do you manage account engagement / feedback post-sale?
I've worked in B2B SaaS for a while and haven't found any solutions that are specifically designed for measuring + managing customer engagement at an Account / Company level. More specifically: • Measure company / account engagement - who's happy / might churn. • Track user engagement - understand who power users are 💪 • Collect feedback - Create custom segments based on user attributes (engagement, title, company, etc.) to get feedback on product / features. Is kind of link inverted Mixpanel: Bottom-up user analytics as opposed to top-down.