What do you think about customer churn surveys?
Hey everyone! I would love your input on a customer churn survey product I'm researching. For subscription businesses, understanding why your customers are churning is critically important to improving your product and reducing churn. So I'm curious – are you currently using churn surveys when your users cancel their subscriptions? If yes, what tools are you using, and if not, why not?
I send them manually
I use an automated service
I don't send them at all