SaaS Onboarding Emails?
Dusty Reagan
9 replies
Are you using a 3rd party service for you SaaS onboarding emails or no? If so, what are you using?
Replies
Louis Grenard@louistiti_fr
@dustyreagan I'm using Mailgun triggered by my back-end code. And Revue (doing migration to Substack) for the newsletters.
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@dustyreagan a few years ago I used Interspire's autoresponder functions to do this (https://www.interspire.com/autor...). Later, switched to MailChimp automations (https://mailchimp.com/help/creat...).
@feriforgacs I've been using Sparkpost for transactional emails like "forgot password," but something like Mailchimp makes a lot of sense for marketing type emails users may want to unsubscribe from, like weekly user reports. I hate using two email services though. Do you use mailchimp for transactional emails too?
@dustyreagan no, for transactional emails I used to use Mandrill (which was a free service by MailChimp: https://mandrill.com/) for my latest projects I used MailGun (https://www.mailgun.com/). SendGrid is also on my list but I haven't tried it yet.
@dustyreagan We use Postmark...works well for us. https://postmarkapp.com/
@dustyreagan email octopus now. We used to have our own internal system based on MailGun, then Sendgrid, but we found out that both those companies were a bit unreliable.
With our very own knowledge regarding deliverability and email octopus's platform we finally moved to an outside platform. Managing html file versions internally was not fun at all.
Hi @dustyreagan
We switched from Mailchimp to Active Campaign and we really like this 3rd party service for our SaaS !
Hope it helps
@johan_bavaud I've been researching Mailchimp and their API. What made you switch to Active Campaign, if I may ask?
Hi @dustyreagan
We were using :
- Mailchimp (newsletter + automation)
- Intercom (chat)
- NoCrm (sales)
As we grow I needed a stronger solution and I choose AC which can remplace the three above solutions. Prices are great too.
MP if you need more information.
Hope it helps !