Alternative products to Helpy

Helpy

A simpler, more beautiful open source helpdesk for your site

9 alternative and related products to Helpy

Help Scout 2.0

Help desk software for a more human & helpful experience

Mike Coutermarsh- Code @ GitHub
We use helpscout at PH to manage all our email. Works really well for us (and we get a crazy amount).
John Ababseh- Epiphany Enthusiast
I would suggest looking into a comprehensive software like helpscout that organizes and optimizes FAQ, CRM, support amongst other things
John Ababseh- Epiphany Enthusiast
I think helpscout is a great CX tool that you can use to streamline customer service.
8 Alternatives to Help Scout 2.0

The Freshdesk Mint Experience

The biggest product and visual update to Freshdesk

Freshdesk Mint is the biggest product and visual update to Freshworks Inc.'s popular customer support software, Freshdesk, to date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.

Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshdesk is an easy-to-use multi-channel support tool that comes with a great phone channel feature. It should work in the way that you've described. It has a free 30-day trial, so I'd suggest giving it a spin.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshdesk for all your customer support needs.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
I think Freshdesk, especially with the refreshed mint UI makes a great case for itself. The product is quite a bit cheaper than Zendesk, has a wonderful support team and a great set of features.
5 Alternatives to The Freshdesk Mint Experience

Freshdesk

Everything you need to deliver exceptional customer support.

Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Hey Gian! I think something like Freshdesk might be really really useful. It has a robust ticketing system, comes with built-in phone and email. It is a fairly lightweight tool, and it suits your requirements to the T. The support team is always available, and there's a 30-day free trial as well. I'd suggest you take it for a spin.
Kesava Mandiga- Curious cat. Writer. Explorer.
Freshdesk offers a great core CRM tool with add-ons that help manage projects, tasks and more.
Arun Sathiya- Happiness Engineer, Automattic
Freshdesk has changed how I do customer support. It's free for unlimited agents and has a robust set of features that make customer support very easy. Disclosure: I work with Freshworks Inc, the company that makes Freshdesk.
Siftery
When one thinks of customer support, irate customers and hassled service support staff come to your mind. And with the advent of social media, the challenges for companies have multiplied. Girish saw the opportunity to offer a solution, and thus was born Freshdesk.
8 Alternatives to Freshdesk

Groove

Simple online help desk

Leandro- Co-founder, Unubo
Their knowledge base feature is good for this.
Anne-Laure Le Cunff- Founder @ Lysa. Ex-Google.
I haven't used it myself, but I'm a big fan of their blog where Alex Turnbull shares his startup journey in a very transparent way. It has all of the features you would expect from a CRM tool and is pretty affordable compared to more traditional solutions.
2 Alternatives to Groove

Reamaze

Helpdesk for sites and apps simplifed

Ryan Troll- Cofounder @ ProductMaven
I recently implemented this heldesk solution for a client and they've done a good job limiting feature bloat, offer simple and straight forward pricing and their team rocks!
Dave Wilson- Early adopter. Lover of simple apps.
Has features for support, outbound engagement, website integration etc and very affordable.
3 Alternatives to Reamaze

PostCenter

An online help desk to modernise customer service

PostCenter is an online help desk that allows companies to assist customers, organise their team and analyse statistics of their tickets across multiple, online communication channels. All of this from just one, online, omni-channel platform that is organised, low-cost and measurable in real-time.

Think this could be for you? Find out more!

Medium
Adere.so is helping companies with the digital transformation of their platforms and customer services. The telephone isn't the only way to assist your clients anymore, you can get in contact and interact with them via social media. Adere.so offers two products, PostCenter and BotCenter.
Medium
Adere.so was created by two young entrepreneurs, Camilo Lopez, Civil Engineering in Computing and Industrial and Daniel Beth, Industrial Civil Engineering. They saw the importance of creating quality tools that would generate a new and better experience of customer service by using digital media.
Medium
This is when we want to escape our routines and stressful jobs and start planning our long-awaited holidays, a desired moment by all that should be the most easy and stress-free possible.
6 Alternatives to PostCenter
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