MADYAN MOHAMMED

Every business I've talked to has one a complaint that shows up over and over in reviews, but somehow never gets prioritized because it's buried across dozens of individual reviews instead of being seen as one recurring pattern.

That's actually the core insight behind xrepu (launching tomorrow, Sept 21): beyond drafting review replies instantly, it reads all your reviews together and tells you which complaint is recurring, what it's likely costing you, and what to fix first plus compares performance across branches if you have more than one location.

So genuinely curious: what's yours? Slow service, wrong orders, parking, staff attitude...? Would love to hear what's been hardest to actually act on.

Curious how other founders/business owners here deal with this: when a new Google review comes in, do you reply right away, batch them up once a week, or honestly... let most of them sit unanswered?

I'm launching xrepu tomorrow (Sept 21) it drafts a reply for every new review instantly and turns the patterns behind your reviews into a weekly report (what's recurring, what it's costing you, what to fix first). Built it after watching too many businesses lose track of what their reviews were actually telling them.

Would love to hear how you're handling this today, and happy to answer any questions before launch.