Maria

Maria

AURA Band
PR, AURA Devices
11 points
I bought eSIM from them. It doesn't work correctly. I just can not install it. I’ve asked for a refund, and their support team said they could do it to my bank account. After that, they didn't give money back but offered their air money. I don't need their air money. But they just ignore my requests to give money back to my card as they offered previously. I’ve noticed many people whose money they just stole without giving the right service. It's definitely a fraud as according to their policy they should give money back if they can not give you a service. Never use their app! They are just scammers!

What needs improvement

poor customer support (28)eSIM compatibility issues (9)slow refund process (9)
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