Urmi Sawant

Enhance purchase decisions with relevant recommendations, and enable live chat support at the point of sale. Replicate in-store assistance on your digital channels, using a multilingual voice assistant.

Chat-based customer care across Web, App & Messaging using a hybrid AI and live agent system.

24/7 sales agent to answer FAQs and convert passive website visitors into interested customers, address FAQs and recommend products.

Learnings and guidelines on how to power up your customer experience curve and drive your customer success metrics at scale.

When customers connect with brands outside of the brand’s property, how are they interacting with them?

Join in for the informative session on July 8th, 1:00 PM ET, and learn how to upgrade to a better CX by delving deeper into consumer expectations.

Customers' data security is our #1 priority. Haptik is compliant with military-grade security standards & privacy regulations, proven to handle confidential data with top-notch security.

Truly understand how your customers interact with the Virtual Assistant, discover what’s limiting their user experience, and continuously improve CSAT & NPS.

Build AI-driven bots for chat, email and voice within minutes using Haptik's no-code Conversation Studio

In the digital age, customer expectations have exponentially evolved and the Financial Services space is not an exception to this trend. This survey report provides critical insights into the evolving priorities of the Fintech industry experts.

Eliminate customer frustration by giving them on-demand, self-serve, automated support with friction-free access to live agents whenever needed.

Build a virtual assistant within minutes using Haptik’s curated set of Shopify skills that automate and resolve common use-cases—delivering immediate results.

Typical AI assistants often fall short of giving customers generalized, repetitive responses instead of satisfactory help. This along with unanswered questions & abandoned carts has diminished CX, drop in customer retention, & increased customer service costs.

Integrate AI-driven IVR with Contact Centers to interact with customers naturally via voice to resolve queries faster

Haptik offers a zero coding deep integration with Zendesk, enabling on-demand, self-serve, automated support, along with friction-free live agent hand-off.

Haptik offers zero coding deep integration with Salesforce Service Cloud, enabling on-demand and automated support along with friction-free Salesforce Live Agent hand-off from a single interface