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Thanks to Event Manager Pro, giving personalised customer service isn't complicated. It integrates into Zendesk, making it easy to log events to customer profiles in the Agent Workspace. With our templates you can make sure events contain the right info.
Event Manager Pro for ZendeskGive context by adding events to the customer timeline
Thomas Verschorenleft a comment
I’m a big fan of the Zendesk developer toolkit and API offerings. When developing integrations or flows for the platform I often discover ideas that can be useful for more people. The idea of this newsletter/blog is sharing this concepts to inspire other Zendesk users, and get feedback to improve my own flows.
Internal NoteA blog about Zendesk with a focus on development & Sunshine
Internal Note focuses on Zendesk and the Sunshine platform and will contain tutorials, sample code, documentation and updates on developer focused Zendesk releases. Articles are added weekly and updated to keep up-to-date with breaking changes.
Internal NoteA blog about Zendesk with a focus on development & Sunshine
Message Board is an integration for Zendesk Support. It lets team leads and admins notify agents of significant events related to customer service or specific tickets.
Message Board for Zendesk SupportSend notifications to your customer service agents.
While Zendesk provides you with a basic email design, it’s not easy to customize it to reflect your brand. Email Template Builder solves this problem with email templates and an intuitive interface to customise your Zendesk emails without coding skills!
Zendesk Email Template BuilderDesign fully custom HTML templates for your Zendesk emails
Thomas Verschorenleft a comment
This is what you get - 10+ modern, zero-code email templates. - Customization options to change the logo, colour, images and background. - Access to all 10+ templates and their source code, so you can fully customize them if you wish. (You can even change your template to reflect seasons, promotions, etc.) - An easy-to-use interface that lets you customize the templates with ease. To start...
Zendesk Email Template BuilderDesign fully custom HTML templates for your Zendesk emails
Your customers are global and speak many languages.
Your FAQ can be translated into multiple locales but your forms on Zendesk are often only available in your default language.
You can use Dynamic Content to translate your forms and we automate that process.
Translate Zendesk Ticket FieldsTransform all your ticket fields into dynamic content
Follower View adds an app to Zendesk Support that gives agent quick access to their followed or CCd tickets and allows to quickly view them or (bulk) unfollow tickets.
Follower View for ZendeskAdds a custom view to Zendesk for your Followed tickets.
The Asana app for Zendesk allows you to escalate tickets to Asana tasks.
You can create them, link to a specific project or assign to a colleague.
When adding a task you can add a due date and add yourself as a follower and link back to the Zendesk Ticket.
Asana for Zendesk SupportCreate Asana Tasks directly from tickets
Thomas Verschorenleft a comment
widget.guide is written out of love for the Zendesk Support Widget because I feel it's one of the best examples on how to do an omni-channel approach without any friction.
Zendesk Widget GuideConfigure your Zendesk widget without writing code
Widget Guide is the easiest way to customize your Zendesk Widget. Change colors, buttons and text. Hide elements, fill in form fields, translate or rebrand the widget.
Zendesk Widget GuideConfigure your Zendesk widget without writing code