Tess Lin

Tess Lin

Product Designer @Discord
#103022151 follower6 following
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About

I’m a product designer with 6 years of experience crafting intuitive and visually compelling user experiences across web and mobile platforms. With a strong foundation in UX/UI design, motion graphics, and visual storytelling, I specialize in creating scalable design systems and impactful digital products that balance user needs with business goals. I thrive in collaborative, fast-paced environments where I can tackle complex challenges and deliver meaningful, user-centered solutions.

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Forums

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2d ago

Do you ever waste more time building productive shortcuts than actually working?

I used to spend hours searching for new apps and setting up quick templates just to save a few minutes on small daily tasks.

It felt like real work, but i was just overcomplicating simple things that didn't matter.

Now if a task only happens once a week, i just do it manually and move on.

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5d ago

Our best retention came from users who complained in the first week.

We segmented 8,400 accounts by whether they submitted a support ticket in their first 7 days.

Submitted a ticket in week 1: 22% of accounts, 81% retained at 12 months
Did not submit a ticket: 78% of accounts, 54% retained

Users who complained early were more retained. Not because complaining helped, but because the people who complained were the ones who had committed enough to care. They had a real use case, hit a real blocker, and asked for help instead of leaving silently.

We had been treating early tickets as a negative signal a sign of poor onboarding. They were a positive signal a sign of investment. We started routing early tickets to a senior support tier with a 15-minute response target.

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