Thanks to Event Manager Pro, giving personalised customer service isn't complicated. It integrates into Zendesk, making it easy to log events to customer profiles in the Agent Workspace. With our templates you can make sure events contain the right info.

The ChatGPT Suggested Reply App helps agents create meaningful answers for customers. It uses ChatGPT to generate well-funded replies based on ticket content. Agents can even request the App to rework Help Center articles into meaningful answers.

Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.