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The ChatGPT Suggested Reply App helps agents create meaningful answers for customers. It uses ChatGPT to generate well-funded replies based on ticket content. Agents can even request the App to rework Help Center articles into meaningful answers.
ChatGPT Suggested Reply for ZendeskGenerate replies to customer tickets
Thomas Verschorenleft a comment
About Ticket Summary is a sidebar app for Zendesk Support that gives insight on Zendesk tickets right next to the ticket. Agent can see a summary of the problem, an overview of the (current) proposed solution and a sentiment analysis. These items can be added to the ticket as tags or internal comments to make reporting on these tickets easier. Features - Show intent\n- Show summary of request -...
ChatGPT Ticket Summary for ZendeskUse OpenAI's ChatGPT to sumarise support tickets
Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
ChatGPT Ticket Summary for ZendeskUse OpenAI's ChatGPT to sumarise support tickets
Thanks to Event Manager Pro, giving personalised customer service isn't complicated. It integrates into Zendesk, making it easy to log events to customer profiles in the Agent Workspace. With our templates you can make sure events contain the right info.
Event Manager Pro for ZendeskGive context by adding events to the customer timeline
Thomas Verschorenleft a comment
ABOUT Are you a customer service agent fed up with logging every customer event? Event Manager Pro is an app that adds a missing UI to Zendesk's Events feature The Event Manager Pro app has the perfect solution - so you can get back to doing what you do best. Our app is designed with user-friendly UI that seamlessly integrates with your Zendesk workspace, making it easier than ever to log...
Event Manager Pro for ZendeskGive context by adding events to the customer timeline