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Kunal Purohitstarted a discussion
AI voice vs. chat: which delivers a better customer experience?
AI chatbots have been around for years — but now AI voice agents are catching up fast. Voice feels more natural, faster, and emotional... but chat still wins on precision and async convenience. Curious — which do you think gives a better customer experience today? 🗣️ Voice agents that sound humanlike 💬 Chatbots that respond instantly And where do you see the future heading — voice-first or...