used
I really wanted this to work out, but I cannot in good conscious recommend Preply. There have been several difficulties encountered. First, they often charge you two times (I am under the impression they are banking on the fact that they rely on you to not notice). When you ask, they take forever to finally reply and seem to always change service reps after every twenty minutes. This is absurd. But I guess that's just how they do business. Also, they clearly do not vet their tutors. It took me a while to finally find one I liked (which was in and of itself a waste of time), but also after that, they would constantly send me emails asking me if I wanted to switch tutors. I told my tutor about this, and they did not know this, apparently they do this with the hopes of people constantly switching tutors so they can make more money. I found this to be very unsavory. I believe I will no longer be using them. I found a tutor and asked them if we could continue, but without them and I think this is what we will be doing.
What needs improvement
predatory billing practices (4)customer service problems (5)tutor reliability issues (3)
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