Sehrish Masood

Funny enough, our most-used workflow wasn't built because someone asked for it.

It came from watching where people got stuck.

I think a lot of bad decisions don't happen because we're careless.

They happen because we don't have the full picture.

A missed detail.
An assumption.
A piece of information we didn't know to look for.

Not a huge transformation.

Not a viral productivity hack.

Just one workflow that's noticeably better than it was a year ago.

Mine was changing how I review property opportunities.