Sean Hoenderdos

In v60, we added AI features to all plans, including Open Source. With v61, we give you the controls for AI governance that make it yours to deploy safely.

Some call it the Fun Police. We prefer: AI that s realistic for orgs of all types to roll out, including those who need tighter oversight over who gets to use it (bit of a mouthful though).

We pulled 18 months of churn data from 1,247 B2B SaaS accounts. We interviewed 100 of them. We looked for patterns.

The common assumption is that people leave because of price or missing features. That is not what we found.

Here is what the data said.