Support agents lose 10-15 minutes per escalation re-reading ticket threads before they can act. Brief reads the thread and generates a one-page case summary: assessment, what's been tried, next step. Four seconds. Works as a standalone web app, a Zendesk Marketplace sidebar app, and a Chrome extension. Output format shaped by a specialist handling 100+ tickets/day. Free to start, Pro adds shared team workspace where every brief becomes searchable history.
