Peter Humphrey's profile on Product Hunt

About

Technology leader who prefers fast – paced environments, with 20 years of experience in enterprise software. I've built a deep technical background - enjoying work with people as well as technology along the way. I'm comfortable anywhere from startup companies to multi million dollar market cap companies, primarily in sales and marketing. Product, Program and Developer Marketing all served to put me in direct collaboration with senior Fortune 500 management, business development, sales, sales ops, partners, and marketing execution.

Badges

Tastemaker

Tastemaker 5

Gone streaking

Gone streaking 5

Forums

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3d ago

The most-used word in our support tickets was "just."

We ran a text analysis across 9,000 support tickets over 12 months.

Tickets containing "just": 47%
Common phrases: "I just want to...", "I just need to...", "I was just trying to..."
Median ticket length when "just" appeared: 34 words
Median ticket length when it did not: 71 words

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7d ago

81% of our mobile users hold their phone in one hand.

We analyzed touch data across 900,000 mobile sessions.

One-handed use: 81%

Two-handed: 14%

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9d ago

We migrated platforms. It took 7 months.

We decided to migrate from one hosting provider to another in January. Planned timeline: 6 weeks. Actual timeline: 7 months.

Month-by-month:

Month 1: planning, inventory, "this will be easy"
Month 2: discovered 3 undocumented services nobody owned
Month 3: migrated the staging environment. It broke in ways production never did.
Month 4: migrated 40% of production. Rolled back twice.
Month 5: migrated the remaining 60%. Rolled back once.
Month 6: the old provider's DNS still resolving for 11% of traffic
Month 7: final cutover, then 3 weeks of cleanup

Total engineering hours: roughly 640. At a blended cost of $85/hour: $54,400. We had budgeted $20,000.