Pavan A M

Pavan A M

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3d ago

What’s your process for keeping internal docs from going stale?

I've been working on internal documentation recently, and one thing that keeps coming up is that creating the documentation isn't necessarily the difficult part keeping it accurate is.

A process gets documented, someone changes a few steps a month later, and eventually the original guide no longer matches what people actually do.

I've seen teams handle this in very different ways:

  • Assign an owner to each document

  • Review SOPs every few months

  • Update documentation whenever a process changes

  • Keep a video walkthrough alongside the written instructions

  • Just fix the documentation when someone notices it's wrong

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