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Nick Francis
Help Scout is a simple help desk that's designed to give growing businesses the tools they need to provide a better customer experience. Learn the platform in an hour, become a power user in a day, and get your first six months free!
Help Scout for Startups
Help Scout for Startups
Free customer support platform for startups
Nick Francis
Use proactive messages to put targeted information in front of your customers on your website or in your app. Offer helpful links, timely announcements, or proactive support based on who your customer is and where they are.
Messages with Help Scout
Messages with Help Scout
Build better customer relationships with proactive messages
Nick Francis
At Help Scout we’ve always been inspired by businesses that put their customers and community at the center of everything they do. We'd love to see more of these companies in the world, so we decided to find them and tell their stories in a special 3-part documentary series called Against the Grain.
Against the Grain
Documentary series about companies w/ customer-driven values
Nick Francis

Beacon is way more than chat.

Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customers abandoned in chat windows.

HelpScout Beacon : Live Chat
HelpScout Beacon : Live Chat
Beacon is way more than chat
Nick Francis
Nick Francis
left a comment
Love this idea!
BracketBot
BracketBot
Slack your March Madness bracket.
Nick Francis
Help Scout
Help Scout
Help desk software for a more human & helpful experience
Nick Francis
Help Scout for iPhone
Help Scout for iPhone
Customer support software that fits in your pocket
Nick Francis
Help Scout + SupportKit
Help Scout + SupportKit
Speak to your mobile users with a gorgeous help desk