Nick Francis

Nick Francis

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Help Scout is a simple help desk that's designed to give growing businesses the tools they need to provide a better customer experience. Learn the platform in an hour, become a power user in a day, and get your first six months free!
Help Scout for Startups
Help Scout for StartupsFree customer support platform for startups
Use proactive messages to put targeted information in front of your customers on your website or in your app. Offer helpful links, timely announcements, or proactive support based on who your customer is and where they are.
Messages with Help Scout
Messages with Help ScoutBuild better customer relationships with proactive messages
At Help Scout we’ve always been inspired by businesses that put their customers and community at the center of everything they do. We'd love to see more of these companies in the world, so we decided to find them and tell their stories in a special 3-part documentary series called Against the Grain.
Against the GrainDocumentary series about companies w/ customer-driven values

Beacon is way more than chat.

Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customers abandoned in chat windows.

HelpScout Beacon : Live Chat
HelpScout Beacon : Live ChatBeacon is way more than chat
Nick Francisleft a comment
Love this idea!
BracketBot
BracketBotSlack your March Madness bracket.
Help Scout
Help ScoutHelp desk software for a more human & helpful experience
Help Scout for iPhone
Help Scout for iPhoneCustomer support software that fits in your pocket
Help Scout + SupportKit
Help Scout + SupportKitSpeak to your mobile users with a gorgeous help desk