Nathaniel George

They paid more than anyone else. They also consumed more of my time than everyone else combined. Weekly calls, custom requests, escalations that weren't escalations.

I fired them. Politely, with a transition plan, and a real reason they could understand.

I've started asking one thing before I give anyone advice about their product. Do you want me to help you think, or do you want me to tell you what I would do?

They are completely different conversations and most of the time people want one and receive the other.

I tested locally for two days. Everything worked. I deployed, and within an hour three users reported the same issue.

The difference was environment variables. One flag was set in development and not in production, and the code had a silent fallback that made it look like it worked when it didn't.