Nathaniel Cook

I don’t usually write reviews but this truly deserves one. We used it for a small beta test and the AI actually made sense of all the voice feedback we collected and saved our team hours of manual work.

It would be fantastic to have even more ways to customize how feedback is organized or summarized. Aside from that, the overall experience has been really smooth.

I picked Theysaid because it provides straightforward actionable insights about customers without all the extra fluff.

Absolutely. The AI can be trained using a variety of URLs and documents. It's built to take in content from different sources blend that information together and apply it consistently in its responses and insights. This approach makes it super easy to keep the AI up to date as our knowledge base expands.

Absolutely our testers had a seamless experience. The chat interface was simple, intuitive and felt natural for gathering voice feedback. Participants didn’t require any instructions they just dove right in and everything flowed effortlessly. This user friendly design definitely contributed to us receiving higher quality responses.

Absolutely User testing recordings are part of the package and the review process is super user friendly. The platform lays out the recordings in a clear manner, highlights key moments with timestamps and makes it a breeze to navigate, comment and share insights with your team.

The customization options were pretty impressive for a beta version. We managed to tweak the prompts and questions just right to fit our test scenario without any hassle.

The platform takes data handling seriously. All our recordings and transcripts were kept safe with access restricted to our team only. The product does a great job of explaining how data is managed and everything is encrypted while being transmitted. We didn’t encounter any issues during our beta test and the team appears genuinely committed to privacy and security.

Pricing is flexible and adjusts based on how many seats you need and the volume of responses we anticipate. As we bring on more team members or ramp up our feedback collection the plan adapts to fit those changes. This way it’s simple to match costs with actual usage ensuring everything remains clear and predictable.