Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming

We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious:

1. What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort

2. What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?

Thanks in advance for any advice!!

For me:

1. TikTok-like launch party / AMA livestream

2. "Where Are They Now?" Tracker of products 3-6-12 months post-launch

3. Feed of launch stories sharing successes, failures and tips like a substack community/feed

4. Pre-launch AI scoring + domain-specific expert advisory

5. Generative launch creatives for social media distribution

6. "This vs. That" Showdowns head-to-head product debate & polls

7. Dedicated boards for more content diversity: hardware, non-AI tools, pre-orders, alpha user invitations etc.

8. Launch-in-public real-time analytics (visitor heatmaps, referrals, engagement - inspired by hunted.space)

9. Different display views of daily product launches (inspired by PHDeck)

10. More fun gamification in points system (interactive badges, referral, waitlist pre-launch)

11. Better search filters (category, reviews, personalized recommendations)

12. Founder matching hub for advisory and mentorship

@rajiv_ayyangar Curious to learn more about ProductHunt's future roadmap! :)

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