Customer service with Tablo is essentially non-existent. They have severe faults in their payout system and do not respond to email or site-based inquiries. Online they have a set payment schedule for royalties. I did not receive any payments at any of the scheduled intervals for my royalties. I had to email and send messages to their help centre. It took weeks to get a response and when I did get a response they sent me an e-transfer for half the royalties they owed me with no description of what the payment was for (inclusive dates). They did not explain why they only issued payment for half the royalties owing. I then followed up months ago asking where the remainder of my royalties were and when they would pay them and I have not received a response yet. They are purposefully ignoring my inquiries which is wholly unprofessional and I would never recommend their services to anyone. Don't bother it's a huge headache.
What needs improvement
poor customer support (2)payment issues (1)communication delays (2)unreliable payout system (1)
Report