Passionate Product Designer @Promomix, crafting intuitive and impactful user experiences. Innovating at the intersection of design and technology to redefine productivity.
I supported GitScrum early on by purchasing their $299 Lifetime Deal (which is a massive investment here in Vietnam, equal to 2 months of a worker's salary). Back then, the product was broken, incomplete, and barely usable. We bought it hoping to support them and grow together.
Fast forward to today: they have completely locked down the old platform so we can't even access it anymore. They rebranded to an "AI Agents" platform and told lifetime deal holders that our licenses do not transfer. If we want to use anything, we have to pay all over again.
Taking people's money for an unfinished product, promising lifetime access, and then completely locking us out to force a new paywall is pure scam behavior. Beware of their products and future deals!
Focusing on signup momentum is fun but customer cancellations quickly shift your focus once revenue is involved.
A lot of cancellation reasons boil down to routine integration rather than minor feature requests. Fixing how a product fits into someone's workday is a much tougher challenge than just shipping another update.
Do experienced founders eventually get used to churn or do you just build faster ways to analyze and act on user cancellation reasons?
