Laura P

This company needs help. I tried to cancel an order after 10 mins of opening it but "customer service" said they couldn't cancel it. They told me 3 different stories until finally they said that I needed to sign for the package, so refuse the package. Fed Ex said they tried to deliver the package 4 times even though they never took the sticky note off my door that said I refuse the package. Finally, it was sent back to Visible and I tracked the package. 3 days after they got the phone, I checked to see when they would refund my card. I was told that it takes up to 14 business days for them to scan the phone back into their system and then another 7 business days to refund me the money. 21 days to get a refund for a phone I never had in my hands. I'm beyond frustrated with the lack of customer service! I will NEVER use this company.