Kilian Reck

Kilian Reck

Product Builder
#103089210 followers3 following
>10,000All time
8 KP

About

Product manager with 7 years of experience in conceptualizing and launching mass market IT products that customers love and that drive business results. Continuously studying users, business context and new technologies to implement winning product strategies rooted in insight.

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Tastemaker
Tastemaker

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7d ago

Our most-used integration was built by a user who never contacted us.

We ranked integrations by active connections across 2 years.

Official integrations we built: top one had 4,100 connections
Community-built integration by a single user: 11,800 connections
Second official: 2,900 connections

The community integration was for a tool we had never considered, built by a user who had never filed a ticket, never joined our community forum, and never attended a webinar. They had read our API docs, built the thing they needed, and published it. It became our most-used integration by 2.9x.

We had a partner program, a developer relations team, and a roadmap for integrations. None of them had produced the thing our users actually wanted. One person with a problem had.

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