khalid Mehmood

Our app was sh*t? Just temporarily.
A bug was reported through our in-app feedback channel where some users saw an error screen when they shouldn t have.
In a few cases, people couldn t even register. That truly sucks.
As a developer, you mostly use your app in perfect conditions. Real users don t.
I ve seen this screen once in almost a year and it made sense then. For others, it didn t.
This is exactly why:
real users matter
real feedback matters
and a direct feedback channel is essential
Without it, we d be losing users silently and that s the scariest failure of all.
Huge thanks to everyone who reported it (even the angry ones). Most genuinely wanted to help, and that means a lot.
More tomorrow.