joel Papenfus

joel Papenfus

Hotel ops software built by hoteliers

About

I'm the Founder and CEO of Hotel Intelligence Services (HIS), with over 30 years of experience leading hotel operations across luxury hotels, resorts, safari lodges and multi-property portfolios. I built HIS after seeing how many hotels still rely on spreadsheets and disconnected systems for critical operations. Our software helps hospitality businesses standardise processes, improve accountability and operate more efficiently through solutions for SOP management, preventive maintenance, CapEx planning, food & beverage control and event management. I'm passionate about building practical technology that solves real operational challenges for the hospitality industry.

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Tastemaker
Tastemaker

Maker History

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5h ago

Hotel Intelligence Services - Hotel operations software built by hoteliers

Five self-hosted systems for hotels and resorts: SOPs, CapEx approvals, maintenance control, VenueCore banqueting and F&B cost control. Licensed per property.
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