JinHyeong Kim

The more complex the community becomes, the more difficult it is to handle some things. I manage (several) communities and have to face many things that are not convenient to solve but have to do anyway so I would share my approach. It may help you. I picked 3 of the most common scenarios I face frequently. Hate comments, swear words, impolite convo I usually report these because some swear words can result in "copycat" behaviour (sometimes even for no reason) + which damages the brand. Bot comments Do not answer or report them as AI / fake accounts Concerns expressed over data in comments Although some businesses collect data, it is necessary to refer to the privacy policy you need to attach the link. (People are warned about this before using the product and they should be reminded to read it beforehand.) What were the struggles you had to solve? We can enrich each other about "crisis communication."

The previous one was over a year, but I didn t keep track and it got reset. Accepting congratulations!