Jim Kalbach

Jim Kalbach

Lean Customer DevelopmentLean Customer Development
Head of Customer Success

5 Upvotes

Mapping Experiences
Mapping ExperiencesA complete guide to creating value through journeys
The User’s Journey: Storymapping Products That People Love
The User’s Journey: Storymapping Products That People LoveHow can we use story to improve quality of user engagement?
Why We Fail
Why We FailLearn from other people's failures.
Validating Product Ideas
Validating Product IdeasLearn the techniques for understanding your customers needs
Radical Focus
Radical FocusIt’s not about to-do lists and accountability charts