Jim Kalbach

Jim Kalbach

Lean Customer DevelopmentLean Customer Development
Head of Customer Success
3 points

5 Upvotes

Mapping Experiences
Mapping Experiences A complete guide to creating value through journeys
The User’s Journey: Storymapping Products That People Love
The User’s Journey: Storymapping Products That People Love How can we use story to improve quality of user engagement?
Why We Fail
Why We Fail Learn from other people's failures.
Validating Product Ideas
Validating Product Ideas Learn the techniques for understanding your customers needs
Radical Focus
Radical Focus It’s not about to-do lists and accountability charts