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Jim Kalbach
#284752
@jimkalbach
Head of Customer Success
experiencinginformation.com
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98
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588
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5 Upvotes
Mapping Experiences
A complete guide to creating value through journeys
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The User’s Journey: Storymapping Products That People Love
How can we use story to improve quality of user engagement?
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5
Why We Fail
Learn from other people's failures.
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Validating Product Ideas
Learn the techniques for understanding your customers needs
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112
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Radical Focus
It’s not about to-do lists and accountability charts
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