Very poor customer service. Account is locked for 7 days and phone stopped making/receiving calls. Repeated contact with chat help failed to resolve. They made promises to email, call, elevate to the expert team but so far not one promise has been kept. For a few days the phone worked fine but suddenly stopped and no-one has been able to help. I can't even cancel the service because my account is locked. Very frustrating and dissatisfied!
What needs improvement
poor customer service (23)difficult cancellation process (7)chat-only support (9)unreliable connection (15)
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