Jack Pollard

Jack Pollard

Agent Product Manager
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About

Exploring the next generation of AI products where intelligent agents move beyond answering questions to helping people get meaningful work done. Focused on product vision, real-world use cases, and seamless user experiences. Passionate about turning ambitious ideas into reliable, impactful solutions that redefine productivity and the future of work.

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Forums

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6d ago

How do you get people to actually finish onboarding and training content?

In most teams I talk to, the content exists: videos, docs, a Notion page. The problem is that half of it never gets finished, and nobody notices until something goes wrong. What s worked for you? Shorter formats, deadlines, nudges from managers, something else?

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7d ago

How do you handle freemium tiers when support tickets eat up 80% of your team's time?

Our freemium tier was meant to be our primary top-of-funnel acquisition engine. It worked too well.

Within six months, our customer support queue grew by 400%. Over 80% of our team s time was spent responding to free users asking for custom setups and bug fixes, while our paying customers were waiting 24+ hours for an answer. We were giving away human support to users who had zero intention of ever entering a credit card.

How do founders restrict support scope for free tiers without creating a toxic brand reputation or completely alienating potential upgraders?

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