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Howard Shawleft a comment
Congrats on the launch. I like the clear focus on helping teams reduce repetitive support tickets by turning existing knowledge into automated answers, without trying to replace a full helpdesk stack. Curious how you recommend teams measure early success, especially around containment versus escalation and answer quality over time.
PopViaCustomer, rep, founder—we've been all three. Built PopVia.
Howard Shawleft a comment
A bit more about me: I’ve been building software and products for years, but DocBeacon is my first attempt at turning a very specific frustration into a focused SaaS. I built the entire product myself, from backend to frontend and infrastructure. The heatmap engine and the Sankey-style reading flow were by far the hardest parts, but also the most rewarding to get right. I know the document...
Hey PH, I built DocBeacon - Know what happens after you send your document.
Howard ShawJoin the discussion
Howard Shawstarted a discussion
Hey PH, I built DocBeacon - Know what happens after you send your document.
Hi everyone, I’m Howard 👋 About a year ago, during a team catch-up, someone from sales joked that most proposals vanish into silence after we hit “send.” We laughed, but it stuck with me. Nobody really knows what happens after a document is shared. That small frustration became DocBeacon - a document tracking and analytics tool focused on reading behavior itself. Unlike the broader sales tools...