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PopVia
Customer, rep, founder—we've been all three. Built PopVia.
27 followers
Customer, rep, founder—we've been all three. Built PopVia.
27 followers
PopVia is a revolutionary AI-powered tool designed to significantly reduce customer service load by automating support and minimizing ticket volume. With PopVia, businesses can save over $40,000 annually by handling 80% of support inquiries instantly, 24/7. This allows teams to focus on complex, high-value issues, enhancing productivity and customer satisfaction.
vibecoder.date
Congrats on the launch.
I like the clear focus on helping teams reduce repetitive support tickets by turning existing knowledge into automated answers, without trying to replace a full helpdesk stack. Curious how you recommend teams measure early success, especially around containment versus escalation and answer quality over time.
@howard_shaw
"Curious how you recommend teams measure early success, especially around containment versus escalation and answer quality over time."
We currently track solution effectiveness. Counting the number of support attempts. When knowledgebase quality degrades, we flag the account after 10 failed AI solution attempts.
Each ticket is escalated if a user asks for a human directly, or submits a ticket directly.
Microlaunch
Congratulations, solid value proposition mate.
congrats on the launch Popvia!